Faq's

• About My Account & My Order

• Order Cancellation & Related Queries

• Payment Options

• Order Shipping & Tracking

• Product Replacement Policy

• Refund Policy

• Miscellaneous

My Account & My Order

How do I place my order at OnlineBookMart.com?
    To place a order you have to follow these simple step by step process :
  • One .Just select the product along with the size (if given) which you want to shop with OnlineBookMart.com and click on the 'Buy Now' button (you can add one or two and multiple products on your shopping cart as per your choice and wish).
  • Second. After adding products into the shopping cart click on the 'Place Order' or checkout button.
  • Third. Now the Important step you can either log in to OnlineBookMart.com simply as a guest log in or log in as if you have an account registered with us.
  • Fourth. Be careful fill all the information on checkout form on the checkout page and click on submit.
Will I receive my order from OnlineBookMart.com?
  • OnlineBookMart.com ship your order product through nationalize reputed courier services or self staff providing books to you .
I get confirmation that my order is placed successfully?
  • Once you place your Order through our shopping portal with checkout format of call format, our company costumer care executive will call you and confirm all the detail regarding order like what you have order and what is the shipping address and billing address and you will also get a confirmation E-mail from OnlineBookMart.com. This will have all the details related to your order.
CAN I place my order using my debit card/credit card/Net banking?
  • Yes you have facility to pay debit card/credit card /netbanking. You also pay cod facility on selected area.
How to check the COD is Available at my area?
  • Before processing your order checkout form you can check the pin code or your area to check the availability of COD At your area.
How to check the status of my order which I place on OnlineBookMart.com?
  • Once your order is placed, we will send you the confirmation mail of your order details and also our customer care executive will message you for confirmation. Once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order you would receive a special update from our end.

Payment Mode

What payment methods do you accept for Domestic orders?

Yes you have facility to pay debit card/credit card /net banking. You also pay cod facility on selected area.

Why am I not getting any COD option on the payment page at my pin code or area ?

It means cash on delivery service is unavailable at your postal pin code or area but in that case if still you want place the order please mail as at info@onlinebookmart.com

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by OnlineBookMart.com. You have to pay through amount that you see in your order summary.

Shipping & Tracking

What is the Shipping Philosophy of OnlineBookMart.com?

We provide you one of the best experiences of shopping at every step. We assure you that all due precautions are taken so that your package reaches you intact.

What is the delivery time period?

Orders for domestics are delivered within 1- 8 working days. Delivery time may vary depending upon the shipping address.
NOTE: If the Product is out of stock so it may take according to stock availability.

Do you apply any shipping charges?

Yes we charges shipping charges & Cod charges it will change time to time.

Shipping Charges:-
  • Amount= 200-800 Rs. Shipping Charges-70/-.
  • Amount= 800-1500 Rs. Charges-120/-.
  • AAmount= 1500-2000 Rs. Charges-170/-.
  • Amount =2000-2500 Rs. Charges-250/-.
  • Amount =2500-3500 Rs. Charges-300/-.
  • Amount= 3500-100000 Rs. Charges500/-
Cod (Only JAIPUR (Rajasthan))
  • Amount 200-800 Rs. COD Charges-40/- No Shipping Charges
  • Amount 800-1500 Rs COD Charges-30/-
  • Amount 1500-Unlimited -No Shipping & Cod Charges

Tracking

How to track my Order?

1. Once we dispatched your order, we will send you the tracking details on your Via Email.

Replacement Policy

OnlineBookMart.com wants you to have complete peace of mind when you buying products from OnlineBookMart.com. We understand that this is first time you collaborating with us and might have concerns around purchasing products whose fit or material you may not be sure of our returns policy guidelines take care of all that. Read to know more (we want you to know more that's why there's absolutely no "fine print"!).

1. All returns products/materials must be unused it should be returned with all the original tags and packaging intact.
2. Our Quality Assurance team will take the final call on whether to approve or reject a return.
3. Return Day time within 5 Working Days form Delivery time.

Return will be accepting only bellow cases.

1. Wrong Product Dispatch.
2. Wrong Size.
3. In case of manufacture Defect.
4. In case of Damage.

When can I replace my order?

You can return any products ordered from OnlineBookMart.com within 5 days of delivery. Returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with.
To ensure that your returns are accepted by our Quality team, please make sure you take adequate measures to ensure your product trial does not affect the original condition of the products in any way.

How long the entire process will take?

Once your return of your products has been placed for that you have to call our care, After that you have to ship the parcel with original Tag and Packing and Bill On this Address: ONLINEBOOKMART.COM
Book Mart
S-10, Adarsh Bazar, Tonk Phatak, Jaipur RAJASTHAN, INDIA
Return Shipping Charges Bearing By customer.

If you are sending the product back, the delivery time would depend on your chosen courier service.

How will I be refunded?

You have to provide us the bank details for refund of amount.

Can I replace my product for an item of lesser or higher value?

No

Are there any charges for Replacement?

No, the replacement would carry out without any extra charges. Only the Shipping Charges is applicable 100/- Rs Only

Refund Policy

What are the terms and conditions for refund?

In case of the following scenarios you are liable to get a full refund of money:
1.The product you ordered has a manufacturing defect.
2. You received damaged materials.
You can claim for refund within 15 days after you received your product.

How long the refund procedure takes?

The refund procedure will be initiated within 48 hours once we receive your product. Receipt of the refund would depend on the mode of payment of the order. The expected timelines are as below:
Refund Method and Refund Receipt Time (After Initiation)
Bank Transfer/NEFT 1-2 business days
The refund time may vary from bank to bank.

If we haven't received my refund yet. What should I do?

1. We update our customers through emails once we initiate the refund procedure.
2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete. The time taken for the refund to reflect in your account can vary depending on the mode of refund. For queries you can write to us or just give us a call.

Miscellaneous

Will I automatically receive marketing emails from you after registration?

Registering with us does subscribe you to our newsletter. If you don't wish to receive our newsletter just click on the unsubscribe link in the newsletter.

What to do if I forgot my password?

Just click on 'Forgot Password' option and we will send it to you on your email address registered with us.
The item which I bought is now available at a lower price. What do I do now?
In this case unfortunately nothing can be done. Please subscribe to our newsletter and 'like' us on Face book for latest updates and offers.

Do you accept bulk order?

If you want to place a bulk order please drop a mail to sales@OnlineBookMart.com with your requirements and the concerned team will get back to you.
I want to place an order but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible?
No. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any problem with it.

Is there any trial then purchase option available?

We do not have trial and buy option available with us.

I wish to add few more products in my order. Will it be possible?

Unfortunately no, however you can simply place another order.

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