We provide you one of the best experiences of shopping at every step. We assure you that all due precautions are taken so that your package reaches you intact.
Orders for domestics are delivered within 1- 8 working days. Delivery time may vary depending upon the shipping address.
NOTE: If the Product is out of stock so it may take according to stock availability.
Yes we charges shipping charges & Cod charges it will change time to time.
Tracking
1. Once we dispatched your order, we will send you the tracking details on your Via Email.
OnlineBookMart.com wants you to have complete peace of mind when you buying products from OnlineBookMart.com. We understand that this is first time you collaborating with us and might have concerns around purchasing products whose fit or material you may not be sure of our returns policy guidelines take care of all that. Read to know more (we want you to know more that's why there's absolutely no "fine print"!).
1. All returns products/materials must be unused it should be returned with all the original tags and packaging intact.
2. Our Quality Assurance team will take the final call on whether to approve or reject a return.
3. Return Day time within 5 Working Days form Delivery time.
1. Wrong Product Dispatch.
2. Wrong Size.
3. In case of manufacture Defect.
4. In case of Damage.
You can return any products ordered from OnlineBookMart.com within 5
days of delivery. Returned products must be unused and unwashed, and
returned with all original packaging and tags that they were shipped
with.
To ensure that your returns are accepted by our Quality team, please
make sure you take adequate measures to ensure your product trial does
not affect the original condition of the products in any way.
Once your return of your products has been placed for that you have to
call our care, After that you have to ship the parcel with original Tag
and Packing and Bill On this Address: ONLINEBOOKMART.COM
Book Mart
S-10, Adarsh Bazar, Tonk Phatak, Jaipur RAJASTHAN, INDIA
Return Shipping Charges Bearing By customer.
If you are sending the product back, the delivery time would depend on your chosen courier service.
You have to provide us the bank details for refund of amount.
No
No, the replacement would carry out without any extra charges. Only the Shipping Charges is applicable 100/- Rs Only
In case of the following scenarios you are liable to get a full refund of money:
1.The product you ordered has a manufacturing defect.
2. You received damaged materials.
You can claim for refund within 15 days after you received your product.
The refund procedure will be initiated within 48 hours once we receive
your product. Receipt of the refund would depend on the mode of payment
of the order. The expected timelines are as below:
Refund Method and Refund Receipt Time (After Initiation)
Bank Transfer/NEFT 1-2 business days
The refund time may vary from bank to bank.
1. We update our customers through emails once we initiate the refund procedure.
2. If our last email states that we have initiated the refund procedure,
kindly wait for the process to complete. The time taken for the refund
to reflect in your account can vary depending on the mode of refund. For
queries you can write to us or just give us a call.
Registering with us does subscribe you to our newsletter. If you don't
wish to receive our newsletter just click on the unsubscribe link in the
newsletter.
Just click on 'Forgot Password' option and we will send it to you on your email address registered with us.
The item which I bought is now available at a lower price. What do I do now?
In this case unfortunately nothing can be done. Please subscribe to our
newsletter and 'like' us on Face book for latest updates and offers.
If you want to place a bulk order please drop a mail to
sales@OnlineBookMart.com with your requirements and the concerned team
will get back to you.
I want to place an order but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible?
No. Because of the prevalent regulations we send the invoice along with
the product. Tags are also left intact so that a product can be replaced
if your loved one faces any problem with it.
We do not have trial and buy option available with us.
Unfortunately no, however you can simply place another order.
Yes you have facility to pay debit card/credit card /net banking. You also pay cod facility on selected area.
It means cash on delivery service is unavailable at your postal pin code or area but in that case if still you want place the order please mail as at info@onlinebookmart.com
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by OnlineBookMart.com. You have to pay through amount that you see in your order summary.
1. If you want to cancel your order, you can contact our Customer Care
as soon as possible with your order number. As long as your order has
not been dispatched we can cancel your order.
2. If your order has been dispatched but yet to be delivered, please do
not accept delivery and contact Customer Care to inform them of the
same.
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